One of our members told me that it was possible to cancel a booking made with Le Shuttle without losing our money. A group of us had planned a trip to the Black Forest in June which was cancelled for obvious reasons.

I logged onto the Le Shuttle booking website and used their online chat facility. I queried whether it was possible to carry forward my standard booking to June 2021. I was informed that as a concession it would be possible for me to cancel my standard (non-refundable) booking and receive a voucher for the full amount I originally paid. The voucher must be redeemed within one year of issue after which it would lapse.

Redemption of the voucher would establish a new booking for travel within 12 months of redemption.

For example, a voucher redeemed say on 1 January 2021 could be used for travel before the end of 2021.

I accepted the offer and within a few minutes my e-voucher had arrived. I can now re-book at my convenience when the travel details for my trip next year become available and without losing my original payment.

Result!